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PAIA manual

Last updated: September 2026

This page summarises the manual that Arke Technologies (Pty) Ltd, a private body based in Johannesburg, keeps under section 51 of the Promotion of Access to Information Act, 2000 (PAIA). It sets out the records we hold, how to request access, the fees and timelines, and how to reach our Information Officer.

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PAIA manual

Last updated: September 2026, 13 min read

This page summarises the manual that Arke Technologies (Pty) Ltd, a private body based in Johannesburg, keeps under section 51 of the Promotion of Access to Information Act, 2000 (PAIA). It sets out the records we hold, how to request access, the fees and timelines, and how to reach our Information Officer.

Last updated: September 2026, 13 min read

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About PAIA and this manual

The Promotion of Access to Information Act, 2000 (PAIA) gives effect to the constitutional right of access to information in section 32 of the Constitution. A requester must be given access to a record held by a private body such as Arke Technologies if the record is required to exercise or protect a right, the request follows the procedure the Act prescribes, and no ground for refusal in the Act applies (section 50).

Section 51 of PAIA, as amended by the Protection of Personal Information Act, 2013 (POPIA), requires a private body to publish a manual that helps requesters find and ask for its records. This page sets out our manual in summary, and the full manual is available on request from our Information Officer. We review the manual regularly and update it when our records or our processing change.

Our details and Information Officer

ItemDetail
Private bodyArke Technologies (Pty) Ltd
Former nameFibre Boyz (Pty) Ltd, changed on 28 September 2026 (same company, same registration number)
Registration number2017/386810/07
Information OfficerOur Information Officer, designated on 28 September 2026; registration with the Information Regulator is in progress
Email for PAIA and POPIA requestsinfo@arketechnologies.com, marked for the attention of the Information Officer
Telephone010 447 2445 (international: +27 10 447 2445)
Street address8 Greenstone Place, Stoneridge Office Park, Block A North, First Floor, Greenstone Hill, Johannesburg, 1609, South Africa
Websitearketechnologies.com
Office hoursMonday to Friday 08:00–17:00; Saturday 09:00–13:00 (SAST)

Our Information Officer receives and decides requests under PAIA and POPIA on the company's behalf.

The Information Regulator's guide to PAIA

Section 10 of PAIA requires the Information Regulator to update and make available a guide for anyone who wants to exercise a right under PAIA or POPIA. The guide explains how to make a request, the fees, and the remedies and help available from the Regulator.

You can download the guide from the Information Regulator's website, ask our Information Officer for a copy (Form 1 of the PAIA Regulations, 2021 may be used), or ask to inspect it at our head office during office hours.

Records available without a request

We have not published a notice under section 52 of PAIA. The following are available without a formal PAIA request:

  • The information on this website, including our privacy notice, cookie notice, website terms of use and this manual.
  • Our registration, VAT and B-BBEE details, on our company facts page.
  • Our company documents for procurement, which we send to organisations evaluating us as a supplier when they ask: the CIPC registration certificate, B-BBEE sworn affidavit, bank confirmation letter, Central Supplier Database number and tax compliance status. Public-sector buyers can read how we support supplier compliance.
  • Company records filed with the Companies and Intellectual Property Commission (CIPC), which are available from CIPC.

Records we keep under other laws

We keep records under the following Acts where they apply to us, among others. Where an Act gives a person access to a record, you may request it under that Act.

ActRecords
Companies Act 71 of 2008Memorandum of Incorporation, registers of directors and securities holders, minutes, resolutions and annual financial statements
Tax Administration Act 28 of 2011, Income Tax Act 58 of 1962 and Value-Added Tax Act 89 of 1991Tax and VAT returns, assessments, invoices and employees' tax records
Basic Conditions of Employment Act 75 of 1997, Labour Relations Act 66 of 1995 and Employment Equity Act 55 of 1998Employment contracts, time and remuneration records, disciplinary records, and employment-equity records where the Act applies
Unemployment Insurance Act 63 of 2001 and Unemployment Insurance Contributions Act 4 of 2002UIF declarations and contribution records
Skills Development Act 97 of 1998 and Skills Development Levies Act 9 of 1999Skills levy and training records
Compensation for Occupational Injuries and Diseases Act 130 of 1993 and Occupational Health and Safety Act 85 of 1993Injury-on-duty and health and safety records
Broad-Based Black Economic Empowerment Act 53 of 2003B-BBEE sworn affidavit and supporting records
Protection of Personal Information Act 4 of 2013 and Promotion of Access to Information Act 2 of 2000This manual, our privacy notice, records of requests and objections, and records of any security compromises
Electronic Communications and Transactions Act 25 of 2002 and Consumer Protection Act 68 of 2008Records of electronic transactions, consumer transactions and warranty claims

Subjects and categories of records we hold

These categories help you identify the record you need. A listing here does not mean that access will be granted: we decide each request against the grounds in the Act.

SubjectCategories of records
Company and governanceMemorandum of Incorporation, CIPC registration certificates, statutory registers, minutes and resolutions
Finance and taxAnnual financial statements, accounting records, budgets, bank records, invoices, tax and VAT returns and asset registers
PeopleEmployment contracts, personnel files, payroll and benefits records, leave, training and certification records, performance and disciplinary records, and recruitment records
ClientsProposals, quotes, tender responses, service-level agreements, purchase orders, correspondence, support tickets, service reviews and reports, project documentation and remote-session logs
Connectivity customersService orders, service addresses, account and billing records, and support records
Suppliers and service providersAgreements, orders, invoices, due-diligence records and correspondence
Information technology and securityPolicies and procedures, access and audit logs, systems documentation, backup records, and incident and security-compromise records
Sales and marketingEnquiries, contact records, marketing consents and opt-outs, newsletter lists, website content and website analytics
Legal and complianceContracts, legal correspondence, B-BBEE records, and POPIA and PAIA records, including requests and objections
Products and intellectual propertySource code and documentation for the software platforms we own, and intellectual property records

How we process personal information

Section 51 also requires this summary of how we process personal information. Our privacy notice gives the full detail.

Purposes. To respond to enquiries and prepare proposals; to deliver and support contracted services; to invoice and collect payment; to secure our systems and those we manage; to recruit and employ staff; to send marketing to people who have agreed to it or who are clients; and to meet our legal obligations.

Data subjectsPersonal information
Clients and their staffNames, work contact details, roles, user accounts, device details, support tickets and correspondence
Prospective clients, enquirers and demo or early-access applicantsNames, organisation, role, contact details, the type and size of the organisation, and enquiry details
Connectivity customersNames, service addresses, and contact, account and billing details
Employees and job applicantsIdentity and contact details, qualifications, employment history, remuneration, tax and banking details, and employment-equity information where the law requires it
Suppliers and service providersCompany details, contact people and banking details
Website visitorsIP address, device and browser information, and cookie choices
Newsletter subscribersEmail addresses, first names where given, chosen topics and marketing choices

Recipients. Our team, on a need-to-know basis; service providers that process information for us under written agreements; banks and payment service providers; network operators for connectivity orders; couriers; software and cloud vendors for licences and support cases; professional advisers; and regulators, courts and law enforcement where the law requires it.

Planned transborder flows. Some cloud services we use may store or process information outside South Africa. We transfer personal information only as section 72 of POPIA allows.

Security measures. Encryption in transit and at rest; access controls; audit logging, including the approval and logging of every remote session; data minimisation; confidentiality obligations; written agreements with service providers; and security controls aligned with ISO/IEC 27001, the NIST Cybersecurity Framework and CIS Controls (alignment, not certification).

Organisations preparing their own PAIA manual and POPIA controls can start with our POPIA compliance checklist.

How to request access to a record

  1. Complete Form 2, the request for access to a record in the PAIA Regulations, 2021. It is available from the Information Regulator's website or from our Information Officer.

  2. Send it to our Information Officer at info@arketechnologies.com, or deliver it to our head office.

  3. Give the detail the Act requires (section 53): enough to identify the record and you, the form of access you want, your contact details, the right you want to exercise or protect and why you need the record for it, and proof of your authority if you act for someone else.

  4. Pay the request fee if it applies

    We tell you in writing if a fee is payable; a personal requester, asking for records about themselves, pays none.

  5. Receive our decision within 30 days after we receive the request (section 56). We may extend this once, by up to 30 days, in the circumstances section 57 allows, for example a request for a large number of records, and we tell you why in writing. If we do not decide in time, the Act treats the request as refused (section 58).

  6. Receive access in the form you asked for where that is reasonably possible (section 60), once any access fee is paid.

Fees

The PAIA Regulations, 2021 prescribe the fees, and we ask for nothing beyond them. We tell you in writing what applies before we do any work that carries a fee.

FeeAmount (PAIA Regulations, 2021, Annexure B; checked September 2026)
Request feeR140.00; not payable by a personal requester
Copies of recordsR2.00 an A4 page, printed or photocopied
Search and preparationR145.00 an hour after the first hour, up to R435.00 in total
DepositUp to one third of the access fee, where the search is expected to take more than six hours
Postage, email or other electronic transferThe actual cost, if any

You may complain to the Information Regulator about a decision on fees (section 77A).

Grounds for refusal

We refuse access only where PAIA requires or allows it. The grounds include protecting:

  • the privacy of a third party who is a natural person (section 63);
  • a third party's commercial information, such as trade secrets or information supplied in confidence (section 64);
  • confidential information of a third party, where disclosure would breach a duty of confidence owed under an agreement (section 65);
  • the safety of individuals and the security of property, including a computer or communication system (section 66);
  • records privileged from production in legal proceedings (section 67);
  • our own commercial information, such as trade secrets, financial or technical information whose disclosure would harm us, and computer programs we own (section 68);
  • research information of a third party or of Arke Technologies (section 69).

We must still grant access where a record would reveal evidence of a substantial contravention of the law, or of an imminent and serious risk to public safety or the environment, and the public interest clearly outweighs the harm (section 70). Where only part of a record is protected, we release the rest (section 59). If a record contains a third party's information, we notify that party and consider its representations before we decide (sections 71 to 73).

If you disagree with our decision

PAIA provides no internal appeal against a private body. If we refuse your request, or you disagree with our decision on fees, an extension or the form of access, you may complain to the Information Regulator within 180 days of the decision (section 77A), using the Regulator's complaint form (Form 5 of the PAIA Regulations, 2021). You may instead apply to a court within 180 days (section 78); the Regulator's guide advises considering a complaint to the Regulator first, and you cannot apply to a court while a complaint to the Regulator is still pending.

The Information Regulator (South Africa): Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191; telephone 010 023 5200 or toll-free 0800 017 160; PAIAComplaints@inforegulator.org.za for complaints and enquiries@inforegulator.org.za for general enquiries; website inforegulator.org.za (details as published by the Regulator, September 2026).

Where this manual is available

As PAIA and its regulations require, this manual is available:

  • on this website;
  • at our head office, for inspection during office hours;
  • from our Information Officer on request, free of charge by email;
  • to the Information Regulator on request.

Related guides

Frequently asked questions

What is a PAIA manual? Show answer

A PAIA manual is the document that section 51 of the Promotion of Access to Information Act, 2000 requires a private body to publish. It describes the records the body holds, how to request them, the fees and the grounds for refusal, and how the body processes personal information, so that anyone exercising a right of access knows where to start.

Who can request a record from Arke Technologies under PAIA? Show answer

Anyone can, if the record is required to exercise or protect a right, the request follows the procedure the Act prescribes, and no ground for refusal applies (section 50). You do not need to be a client. Requests for your own personal information are personal requests and carry no request fee. Send Form 2 to our Information Officer at info@arketechnologies.com.

How long does Arke Technologies have to decide on a PAIA request? Show answer

We must decide within 30 days after we receive the request (section 56 of PAIA). We may extend that period once, by up to 30 days, where the Act allows it, for example for a request covering a large number of records, and we tell you the reason in writing. If we miss the deadline, the Act treats the request as refused.

What does a PAIA request to Arke Technologies cost? Show answer

The request fee prescribed for private bodies is R140.00, and personal requesters seeking their own information pay none. Access fees then cover copies, at R2.00 a page, and search and preparation beyond the first hour, capped at R435.00 (PAIA Regulations, 2021; checked September 2026). We tell you in writing what applies before we do the work.

Can Arke Technologies refuse a PAIA request? Show answer

Yes, but only on the grounds PAIA sets out, such as protecting a third party's personal or commercial information, privileged records, the security of a computer system, or our trade secrets. We release any part of a record that is not protected, and the public-interest override in section 70 can require disclosure. You can complain to the Information Regulator about any refusal.

What is the difference between a PAIA request and a POPIA request? Show answer

A POPIA request concerns your own personal information: you can ask us to confirm, free of charge, whether we hold it, and ask us to correct or delete it. A PAIA request asks for access to a record, which may or may not be about you, and follows the Form 2 procedure. A copy of your own records is requested through PAIA, without a request fee.

Need a record from us?

Send Form 2 to our Information Officer at info@arketechnologies.com, or ask first if you are unsure which record you need.

Contact our Information Officer