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Cloud services in South Africa, designed, migrated and managed

Cloud services supply computing, storage, networking and software over the internet, paid for as you use them. Arke Technologies (Pty) Ltd, based in Johannesburg, designs, migrates, secures and manages cloud services on AWS, Microsoft Azure, Google Cloud and private infrastructure for mid-sized and large organisations, public bodies and schools across South Africa.

What are cloud services, and how do cloud services work?

Cloud services are IT resources you rent from a provider's data centres instead of buying and housing them: virtual servers, storage, databases, networks and finished applications, reached over the internet and billed by use or subscription. Email in Microsoft 365, files in Google Drive and a website on a virtual server are everyday examples of services in cloud computing.

The provider runs large pools of servers, storage and network equipment in regional data centres and divides them, through virtualisation, into resources each customer provisions on demand through a web console or an API. The platform meters what you use and bills for it. Because capacity is shared and elastic, scalable cloud services can grow for a month-end run or an exam season and shrink afterwards, and paying only for what that scalability actually uses is one of the main reasons organisations move.

Responsibility is shared. The provider secures the buildings, hardware and platform; you, or the team you appoint, stay responsible for identities, configuration, data and who can see it. Misconfiguration on the customer's side of that line causes many cloud incidents, which is why cloud consulting and management matter as much as the platform. For a plain-language primer, read cloud computing explained.

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Types of cloud computing services: IaaS, PaaS and SaaS

The three cloud services models describe how much of the technology stack the provider runs. They are the usual categories of cloud services in tenders and architecture documents.

Service modelWhat the provider runsWhat you runCloud services examples
Infrastructure as a service (IaaS)Data centres, physical servers, storage and networkOperating systems, applications, data and accessVirtual servers on AWS, Microsoft Azure or Google Cloud
Platform as a service (PaaS)Everything up to the runtime and the database engineApplication code, data and accessManaged databases such as Cloud SQL; container platforms such as Cloud Run
Software as a service (SaaS)The whole applicationData, users and settingsMicrosoft 365, Google Workspace, Salesforce

IT infrastructure as a service (IaaS) is closest to owning servers without the hardware, and this kind of cloud IT infrastructure suits existing applications that need a Windows or Linux server. PaaS removes the operating system from your chores and suits new software. SaaS is what most staff use every day. Most organisations use all three types of cloud computing services at once, so the design work lies in deciding which workload belongs where.

An engineer works at a desk with two monitors of configuration and code.

Public, private and hybrid cloud: choosing a deployment model

Where the infrastructure runs matters as much as the service model. Cloud computing's public, private and hybrid options trade control against convenience, and many estates settle on a hybrid of private and public cloud.

Deployment modelWhat it isSuitsWatch for
Public cloudShared hyperscale platforms: AWS, Microsoft Azure, Google CloudVariable demand, new applications, customer-facing servicesConsumption costs, egress fees, configuration discipline
Private cloudVirtualised infrastructure dedicated to you, on your premises or in colocationSteady workloads, legacy systems, data that must stay on your hardwareCapital cost, hardware refresh, power and cooling
Hybrid cloudPrivate and public cloud connected and run as oneMost mid-sized and large organisations, and public bodies in transitionIdentity, networking and backup across both sides
Multi-cloudTwo or more public clouds used side by sideSpecific services from different providersDuplicated skills and governance

A private cloud runs on VMware, Hyper-V or Proxmox; see private cloud and virtualisation. A hybrid cloud design links it to public cloud through site-to-site VPNs or private interconnects, with one identity system across both, so the estate behaves as an integrated cloud. Where your own hardware needs a professional facility, we place and manage it in South African colocation data centres; see data centre and colocation services.

Our cloud services

Arke is a cloud company in the practical sense: we do not run a hyperscale platform; we design, build and operate workloads on the leading platforms and on your own infrastructure. Our IT cloud services cover the whole lifecycle.

Cloud services integration connects these platforms to your ERP, payroll, CRM and line-of-business systems through APIs; see systems integration. Reporting on cloud data runs through data, analytics and business intelligence, and AI workloads through AI consulting and implementation.

Cloud servers, from one virtual machine to GPU capacity

Cloud servers are virtual machines rented by the hour or the month, for a file service, a line-of-business application or a website. A dedicated cloud server, or dedicated host, gives you physical hardware no other customer shares, for licensing or isolation reasons. Hosting a cloud server is often the first step out of an ageing server room.

A cloud server with a GPU suits AI inference, model testing and analytics that arrive in bursts. For steady, heavy AI work, owning the hardware can cost less over its working life than renting the same capacity, and keeps sensitive data on premises; we model both before you decide. Server Hub supplies GPU servers and AI workstations, and our private AI service designs the deployment. We confirm which GPU instance types South African regions offer before designing around one.

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Choosing among cloud service providers in South Africa

The three largest cloud services providers all run data centre regions in South Africa: AWS in Cape Town, Microsoft Azure in Johannesburg (with Cape Town as its paired region), and Google Cloud in Johannesburg. Local regions mean lower latency for South African users and a simpler POPIA position. The better choice depends on your existing tech stack and skills, not on a league table.

PlatformOften the natural fit whenNotable services
Microsoft AzureYou run Microsoft 365, Entra ID, Windows Server and SQL ServerVirtual machines, Azure SQL Database, Azure Backup, Azure Virtual Desktop
AWSYou need the broadest catalogue, or run software certified for AWSEC2, Amazon RDS, S3, AWS Backup, Lambda
Google CloudYou build new applications, analyse data at scale or use Google WorkspaceCompute Engine, Cloud Run, Cloud SQL, BigQuery, Vertex AI
Private cloudWorkloads are steady, legacy or must stay on your hardwareVMware, Hyper-V and Proxmox clusters

We run our own software on the cloud services of Google: our AtlasOS platform runs on Google Cloud SQL and Firebase App Hosting (visit the AtlasOS site  (opens atlaspractice.app)). That does not make Google Cloud your answer. Cloud services by Google, Amazon and Microsoft overlap far more than they differ, and we recommend a platform after the assessment, on cost, skills and fit.

How we deliver cloud services

The architecture and the cost model are on paper before anything moves.

  1. Assessment

    We inventory servers, applications, data, licences, dependencies and connectivity, and measure what each workload actually uses.

  2. Architecture and business case

    A target design, the service and deployment model for each workload, a security baseline and a monthly cost model.

  3. Pilot

    A low-risk workload moves first, to prove the design, the runbooks and the recovery procedure.

  4. Migration

    Workloads move in planned waves, in agreed cutover windows, with a rollback path held open until each is validated. Cloud migration covers cloud computing migration in detail.

  5. Operate and optimise

    We run the environment under an SLA, report monthly, and adjust sizing, reservations and storage tiers as usage settles.

Documentation is part of the deliverable: architecture diagrams, runbooks, an asset register and a documentation wiki you own.

Cloud security and the ISO cloud security standard

Cloud security is mostly configuration: who can sign in, what they can reach, what is exposed to the internet, and whether anyone would notice a change. Every environment we build starts from a baseline of multi-factor authentication, least-privilege roles, network security groups and firewall rules, encryption in transit and at rest, central logging and alerting, and backups an attacker cannot delete. See cybersecurity services.

We work to controls aligned with ISO/IEC 27001, the NIST Cybersecurity Framework, CIS Controls and Cloud Security Alliance guidance. ISO/IEC 27017 is the ISO cloud security standard, a code of practice for cloud security controls, and ISO/IEC 27018 covers personal information in public clouds. A platform's certification covers the platform, not your configuration, so no cloud services certification on a provider's compliance page replaces your own controls. Our engineers are hired for experience, education and certifications, in step with the contracts we sign.

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Compliance: POPIA, King IV, PFMA and MFMA

POPIA requires appropriate, reasonable technical and organisational measures to secure personal information (section 19), and places conditions on sending it outside South Africa (section 72). Keeping data in South African regions, recording where every copy lives and controlling access answer most of both; see POPIA compliance.

King IV Principle 12 makes the governing body responsible for technology and information governance, and a move to the cloud changes the risks it oversees; see IT governance, risk and compliance. Public-sector clients buy and report under the PFMA or MFMA, and we work to those disciplines, with architecture records, change logs, access logs and SLA reports kept ready for audit.

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Governance and reporting

  • One SLA fixing scope, incident priorities from P1 (critical outage) to P4 (low-impact request) with response and resolution targets agreed to your business impact, exclusions, change windows and term.
  • A named service lead, with a documented escalation path above them.
  • A monthly service review and written report on incidents, security findings, backup and restore results, changes and spend against budget.
  • Change control: changes are logged, assessed and approved before they are made, against documented runbooks.
  • Access you can audit: administrative access runs through named accounts, every remote session is approved and logged, and everyone with access to your systems is bound by confidentiality and our security controls.
  • ITIL-aligned practice for incident, request, problem and change management.

Cloud services risks and disadvantages, and how we prevent them

Cloud services disadvantages are real, and a provider that does not name them will not manage them.

  • Bills that grow quietly. Consumption pricing, egress fees and forgotten resources are the usual causes of overruns. We set budgets and alerts, tag resources to cost centres and review spend monthly; see cloud cost optimisation.
  • Dependence on connectivity. The network in cloud computing starts at your building: a primary line, a failover link and enough bandwidth for peak use. Business fibre and LTE come from Fibre Boyz, our connectivity division, and our network infrastructure team designs the rest.
  • Load-shedding at your end. The platform's data centres have generators; your switch and router may not, so we size UPS capacity for the equipment that reaches the cloud.
  • Misconfiguration. Public storage and over-privileged accounts cause more breaches than platform failures; the baseline and monthly access reviews close that gap.
  • Lock-in. We favour portable designs where the cost is reasonable, and document every dependency so you can move later.
  • Data residency. Data stays in South African regions unless you decide otherwise, and we record where every copy is held.
  • Skills. Cloud platforms change monthly. Our certified team carries that load, and co-managed IT keeps your own staff involved and informed.

What cloud services cost, and what drives the price

Last reviewed: September 2026.

A cloud bill has two parts: the platform's charge for consumption, and the cost of designing, migrating and running the environment. Consumption depends on:

  • compute size and the hours each server runs;
  • storage volume and tier;
  • data transferred out of the platform (egress);
  • software licences, especially Windows Server and SQL Server;
  • backup retention and disaster-recovery standby;
  • the exchange rate, because some platform services are billed in US dollars.

AWS, Microsoft Azure and Google Cloud each publish their prices and a pricing calculator, so the consumption part can be estimated before anything is committed; what the calculators leave out is the migration project, months of running old and new side by side, and exchange-rate exposure. The running cost depends on the number of servers and applications, security and compliance requirements, and the hours of cover you need. Reserved pricing for steady workloads, and switching off what nobody uses, often save more than choosing between providers on list price.

We quote migration as a project and cloud management as a monthly fee set after the assessment, with the consumption model on paper before you commit.

Buying cloud services: procurement documents

  • Level 1 B-BBEE contributor, giving buyers 135% procurement recognition (sworn affidavit available on request).
  • A registered company since 2017 (registration number 2017/386810/07; VAT number 4750287957).
  • Central Supplier Database (CSD) number and SARS tax compliance status, available on request.
  • Company documents and a bank confirmation letter on request, and standard bidding documents (SBD forms) completed where a bid requires them.
  • Three ways to buy: our proposal and SLA against your purchase order; a response to your request for quotation; or a response to your tender.

Procuring from Arke and our company facts hold the details procurement teams ask for.

Continuity: scale, handover and exit

Your cloud accounts, subscriptions and data belong to you. We build in your own tenancy wherever the platform allows, hold administrative access through named, logged accounts, and document as we go. If you leave, you keep the accounts, data, credentials, architecture documentation and runbooks, under exit terms written into the SLA from the first day.

Delivery is remote-first, with one contract and one accountable team, so a new site, region or workload is a change to the SLA rather than a new supplier. We deliver cloud-based IT services and solutions for enterprise IT teams, government and the public sector and schools and education from our head office in Greenstone Hill, Johannesburg; the full list is on our services page.

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Frequently asked questions

What are cloud services? Show answer

Cloud services are computing resources, such as servers, storage, databases and applications, that you rent from a provider over the internet instead of owning them. They are billed by use or subscription and scale on demand. Microsoft 365, Google Workspace and virtual servers on AWS, Microsoft Azure or Google Cloud are common examples.

What are the types of cloud services? Show answer

The three main types are infrastructure as a service (IaaS), platform as a service (PaaS) and software as a service (SaaS). IaaS rents virtual servers and storage, PaaS adds managed databases and runtimes, and SaaS delivers finished applications. Each can run in a public, private or hybrid cloud, and most organisations use all three.

Who are the top cloud service providers? Show answer

The largest cloud service providers are Amazon Web Services, Microsoft Azure and Google Cloud, and all three run data centre regions in South Africa. Oracle, IBM and Alibaba also operate global clouds. For most South African organisations the choice sits between the big three, and should rest on existing software, skills and cost.

Who is the leading cloud provider in South Africa? Show answer

No single provider leads for every workload. AWS, Microsoft Azure and Google Cloud all run data centre regions in South Africa, and organisations already on Microsoft 365 often find Azure the easiest fit. The right provider for you is the one that suits your applications, licences, skills and budget, which an assessment establishes.

What is a cloud computing company? Show answer

A cloud computing company either runs a cloud platform, as AWS, Microsoft Azure and Google Cloud do, or designs, migrates and manages workloads on those platforms for clients. Arke Technologies is the second kind: a cloud services provider and managed cloud service provider in Johannesburg, accountable under one SLA.

What are the disadvantages of cloud services? Show answer

The main disadvantages are variable costs, dependence on connectivity, the risk of misconfiguration and the effort of leaving a platform later. Each can be managed: budgets and alerts control spend, a failover link protects access, a security baseline prevents exposure, and documented, portable designs reduce lock-in.

Which is the cheapest cloud service provider? Show answer

No provider is cheapest for every workload, because prices differ by service, region and commitment, and change often. The cheapest option is usually the platform that fits your licences and skills, sized correctly, with reserved pricing for steady workloads and nothing left running unused. We model monthly costs on each candidate before you commit.

Do we really need to pay for cloud storage? Show answer

For an organisation, yes. Free cloud storage tiers are limited and give you no service-level agreement, no central administration and no contract that addresses POPIA. Business plans in Microsoft 365 and Google Workspace include managed storage, and a separate backup protects it. A single lost or exposed file of personal information can cost more than years of subscriptions.

Plan your move to the cloud

Tell us what you run today and where you want it to be. We assess the estate, recommend platforms and return a design, a cost model and the SLA terms in writing. Call 010 447 2445 or email info@arketechnologies.com; we aim to respond to new enquiries within one business day.