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Pretoria's city centre and the Union Buildings on the ridge beyond.

An IT company for organisations in Pretoria and Centurion

Arke Technologies is an IT company serving Pretoria and Centurion from its Johannesburg head office. We provide managed IT, IT support, cybersecurity, networks and cloud under one service-level agreement for government departments, public entities, schools and companies, with the procurement documents a bid process needs.

Request an IT assessmentSee procurement documents

Who buys IT in Pretoria and Centurion

Pretoria is South Africa's administrative capital. Most national departments keep their head offices here, beside state-owned entities, research councils, universities and a large diplomatic community, all within the City of Tshwane. Centurion, between Pretoria and Midrand on the N1 and N14, adds office parks that house regional and head offices and professional firms.

That mix shapes what buyers expect from IT companies in Pretoria. A national department answers to the PFMA and the Auditor-General, the City of Tshwane to the MFMA, and companies in Centurion to their boards, their auditors and POPIA. We work to all three disciplines. See IT services for government and the public sector and IT for state-owned entities.

The South African flag flies from a rooftop pole against a clear blue sky.

IT support in Pretoria: what we run for you

A man reads through paperwork at his desk while a colleague sits opposite.

How we deliver technology support services in Centurion and Pretoria

Delivery is remote-first, with on-site visits by our Johannesburg team under your SLA.

  1. Discovery and assessment

    We document your users, devices, servers, sites and risks.

  2. Proposal and SLA

    The SLA fixes scope, exclusions, on-site policy, price per user and term. Incidents are prioritised P1 to P4, with response and resolution targets matched to business impact and agreed with you.

  3. Onboarding

    We record a baseline of your environment, bring it under management, then optimise it.

  4. Daily running

    Monitoring checks each computer every 15 minutes and logs faults as tickets. Our remote-access platform runs on our own Johannesburg servers, and every session is approved and logged.

  5. Monthly service review

    A written report on service performance, risks and changes, with escalation paths and change control on record.

Procurement fit for Pretoria's public sector

  • Level 1 B-BBEE contributor, giving buyers 135% procurement recognition; sworn affidavit available on request.
  • Registered since 2017 (registration 2017/386810/07, VAT 4750287957). Arke Technologies is the same company and legal entity that has traded since 2017 as Fibre Boyz, now with a fresh brand and an expanded mission.
  • CSD supplier number and SARS tax compliance status available on request, with standard bidding documents (SBD forms) completed when a bid requires them.
  • Public-sector disciplines. PFMA and MFMA procurement and reporting, King IV Principle 12 for boards, POPIA and PAIA, and audit-ready documentation.

SITA's head office is in Erasmuskloof, Pretoria. For how departments buy technology and where SITA fits, read SITA and government IT. Our procurement and compliance page and company facts carry the details bid committees ask for.

How to compare IT companies in Pretoria and Centurion

Whether you shortlist IT companies in Pretoria or Centurion IT companies near your office park, ask for these answers in writing.

What to checkWhy it mattersWhat Arke Technologies provides
Service levelsA vague promise cannot be enforced or auditedA P1 to P4 priority scale, with targets agreed per client and written into the SLA
ReportingAccounting officers and boards need evidence, not reassuranceA monthly service review and written report
Procurement documentsA missing document can disqualify a bidB-BBEE affidavit, CSD number and tax compliance status on request
Access and auditRemote access to your systems must be controlled and traceableEvery remote session approved and logged on our own platform
Personal informationPOPIA applies to staff, citizen and learner recordsEncryption, access controls and audit logging
ExitYou should never be locked inYou own your data, credentials and documentation

What IT support in Pretoria costs

Last reviewed: September 2026.

  • R180–R400 per user per month

    published South African managed IT rates (matnet.co.za, September 2026), with some providers listing R450 (MiBOT, September 2026).

  • R550–R750 ex VAT per hour

    published rates for IT project work (matnet.co.za, September 2026).

The price moves with the number of users and devices, servers and sites, the security scope, the on-site policy, the targets in the SLA and the contract term. We price managed IT per user per month after an assessment and quote project work outside the SLA per project. See managed IT pricing and what managed IT services cost.

Scale, handover and exit

One contract covers every site, from a Centurion office park to branches elsewhere in South Africa. Everyone with access to your systems is bound by confidentiality and our security controls. We document your environment as we go, so a handover to your own team or another provider is orderly.

Nearby, we serve Midrand, Johannesburg, Sandton and the East Rand; further afield, Cape Town, Durban. See where we work.

Modern office buildings along a street in Sandton.

Frequently asked questions

What should I look for in an IT company in Pretoria? Show answer

Look for an IT company in Pretoria that shows you its SLA, its reporting and its procurement documents before you sign. Ask how incidents are prioritised, who can reach your systems and how that access is logged, and what you receive if you leave. We answer each point in writing, with a P1 to P4 SLA and monthly service reviews.

Do you provide IT support in Centurion as well as Pretoria? Show answer

Yes. We provide the same IT support in Centurion as in Pretoria and the rest of the City of Tshwane: remote help on our own platform, monitoring of every computer, and on-site visits under the policy in your SLA. Companies in Centurion with offices in Johannesburg or Midrand can keep every site on one contract.

How much does IT support in Pretoria cost? Show answer

Published South African managed IT rates run from about R180 to R400 per user per month (matnet.co.za, September 2026), with some providers listing R450 (MiBOT, September 2026). Your price depends on users, devices, servers, sites, security scope and SLA targets. We quote per user per month after an assessment.

What skills are needed for IT support? Show answer

IT support needs technical breadth and clear communication: Windows and macOS, Microsoft 365 or Google Workspace, networking, security basics and disciplined ticket handling. Public-sector and enterprise work also demands documentation and change-control habits. We hire technicians for experience, education and certifications, in step with the contracts we sign.

Can Arke Technologies bid on tenders from national departments and the City of Tshwane? Show answer

Yes. We submit a proposal and the documents a tender requires: the Level 1 B-BBEE sworn affidavit, company registration, CSD supplier number and SARS tax compliance status on request, and completed SBD forms. We work to PFMA and MFMA procurement disciplines. See procurement and compliance.

Is Arke Technologies connected to the University of Pretoria's IT Building or help desk? Show answer

No. The IT Building on the University of Pretoria's Hatfield campus, its IT labs and its IT help desk belong to the university, so students and staff should contact the university directly. Arke Technologies is an independent IT company; for universities, TVET colleges and training providers, see IT for higher education.

How quickly will you respond when something fails? Show answer

It depends on the incident's priority. Incidents are graded P1 to P4, from a critical outage to a low-impact request, and the response and resolution targets for each level are matched to the business impact of downtime and agreed in your SLA. Monitoring raises faults as tickets automatically, without waiting for a call.

Talk to us about IT in Pretoria and Centurion

Arke Technologies (Pty) Ltd, 8 Greenstone Place, Stoneridge Office Park, Block A North, First Floor, Greenstone Hill, Johannesburg, 1609, South Africa · 010 447 2445 · info@arketechnologies.com. We aim to respond to new enquiries within one business day.

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