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IT company services and ICT solutions for South African organisations

Arke Technologies' IT company services cover the ICT that mid-sized and large organisations, public bodies and schools depend on: managed IT and support, cybersecurity, cloud, networks, software development, systems integration, AI, business software and data. We deliver them from Johannesburg across South Africa, under one contract, with one accountable team.

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ICT services: meaning and definition

A working ICT services definition: the work of designing, supplying, running and securing an organisation's information and communication technology, meaning its devices, servers, networks, connectivity, software and data. The ICT services meaning in practice is simpler: the services provided by IT companies so that everyone else can do their jobs. Public-sector documents tend to say ICT, which adds communications such as connectivity and telephony; in everyday buying the two terms overlap.

The different types of ICT services fall into three buying patterns: managed services that run continuously under a service-level agreement, projects with a start, a finish and a deliverable, and products that are supplied, then supported. Most organisations need all three, which is why we offer ICT services and solutions under one contract.

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Types of ICT services: our services list

These are the types of IT solutions we deliver, with examples of ICT services in each.

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ICT products and services from our own divisions

Hardware and connectivity come from our own trading divisions, Server Hub and Fibre Boyz, so they sit under the same accountability as the support contract rather than with a third supplier.

IT hardware, through Server Hub. Servers, storage, networking, AI workstations and components from a catalogue of more than 26,000 products, priced in rand with VAT included. Every unit carries a local warranty: 12 months on new and certified refurbished, 90 days on pre-owned, in addition to your Consumer Protection Act rights. IT hardware and infrastructure supply · Request a hardware quote  (opens serverhub.co.za)

Business connectivity, through Fibre Boyz. Uncapped business fibre and fixed LTE, which can be bundled into the support contract: we arrange the line, set up the router, confirm the service and carry billing and support. Business connectivity · Check connectivity for your office  (opens fibreboyz.co.za)

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ICT services catalogue at a glance

How each service in our ICT services catalogue is usually bought, and what you receive to show it is working.

ServiceUsually bought asEvidence you receive
Managed IT and service deskA monthly fee per user, under an SLAMonthly service report and review
CybersecurityAn assessment, then remediation and ongoing serviceFindings report and remediation plan
Cloud and infrastructureA project, then managed operationsArchitecture, runbooks and backup records
Network infrastructureA project, then managed operationsNetwork documentation and change records
Software and integrationA scoped project, then a support agreementSpecification, test records and handover documentation
AIA readiness session, a pilot, then rolloutUsage logs and approval records
Business softwareLicences plus implementation and managementLicence register and admin records
Hardware and connectivityA quote and purchase order; connectivity monthlyA quote with dated sources, and warranty terms

How the services fit into one contract

Every service in an IT company's catalogue needs a clear commercial home. Ours sit in four layers of one relationship, so you can start with one service and add others without starting again:

  1. The managed service

    Service desk, monitoring, patching, backup and security management under the SLA, priced per user (seat) per month and billed monthly in advance by debit order.

  2. Projects

    Migrations, new applications, integrations and network builds outside the SLA, each scoped and quoted per project with the assumptions written down.

  3. Products

    Hardware through Server Hub, Microsoft 365 and Google Workspace licences, and connectivity through Fibre Boyz, quoted separately and then supported under your support contract.

  4. Governance

    A named service lead, change control, documented escalation paths and one monthly service review that reports on all of it together.

The route in is the same for every client: discovery, assessment, proposal, SLA, onboarding, then the monthly service review. Managed IT services sets out what the SLA covers.

Compliance, procurement and continuity

  • Compliance. POPIA and PAIA, King IV Principle 12, PFMA and MFMA disciplines for public bodies, and controls aligned with ISO/IEC 27001 and the NIST Cybersecurity Framework.
  • Procurement. Level 1 B-BBEE contributor (sworn affidavit available on request); company documents, CSD supplier number and SARS tax compliance status on request; SBD forms completed for tenders; buy through a proposal and SLA, a purchase order or a tender response. See our company facts page.
  • Continuity. One contract, one accountable team, and every remote session approved and logged. You own your data, credentials and documentation, and we hand them over in an orderly way if you leave.

We provide ICT services across South Africa to enterprises, government and the public sector and schools and education; every sector is listed on industries we serve.

Frequently asked questions

What services do IT companies provide? Show answer

IT companies provide the services an organisation needs to run its technology: support and a service desk, device and server management, cybersecurity, cloud and networks, software development, integration, licensing and hardware supply. We cover all of them under one contract, so a problem that crosses two areas still has one owner.

What are examples of ICT services? Show answer

Examples of ICT services include a managed service desk, device management, firewall and Wi-Fi management, cloud migration, backup and disaster recovery, penetration testing, Microsoft 365 licensing and management, custom software, API integration and business fibre. Each is either a monthly managed service, a project with a deliverable, or a product that is supplied and then supported.

What is the difference between IT services and ICT services? Show answer

ICT services include communication technology, such as connectivity and telephony, as well as computing, while IT services usually means computing alone. In South Africa the terms are often used interchangeably, and public-sector tenders mostly say ICT. We deliver both, including Teams telephony and VoIP, and business fibre and LTE through Fibre Boyz, our connectivity division.

How do I choose between IT professional services companies? Show answer

Choose on accountability, evidence and exit terms rather than size. Ask the IT professional services companies on your shortlist for a sample SLA and monthly report, who will do the work, how compliance is documented, their B-BBEE status, and what happens to your data and credentials when the contract ends. The same test suits ICT professional services bought as a project; see how to choose an IT company.

How are IT company services priced? Show answer

Managed IT is usually priced per user per month; published South African rates run from about R180 to R400 (matnet.co.za, September 2026). Project work is quoted per project; published hourly rates for it run from about R550 to R750 ex VAT (matnet.co.za, September 2026). We set a per-seat price after an assessment and bill monthly in advance by debit order; managed IT pricing explains what drives it.

Do you provide ICT services outside Johannesburg? Show answer

Yes. Our head office is in Greenstone Hill, Johannesburg, and delivery is remote-first, so we provide ICT services across South Africa. Remote support runs on our own platform, monitoring runs every 15 minutes, and on-site work is carried by our own team under the SLA, so accountability stays with us wherever the site is. See where we work.

Start with an IT assessment

An assessment shows what you have, what it risks and what it would cost to run properly. We aim to respond to new enquiries within one business day. Contact Arke Technologies.

Request an IT assessment