Enterprise IT support and management
An ITIL-aligned service desk with a named service lead, end-user computing, device and server management, patching and backup, reported monthly against the SLA, or co-managed with your team.
Enterprise IT solutions for large organisations and the public sector
Enterprise IT solutions are the systems, services and governance a large organisation runs on: infrastructure, security, applications, data and support, managed as one estate. Arke Technologies (Pty) Ltd designs, supplies, builds and supports them for enterprises, government bodies and schools across South Africa, from Johannesburg, as one accountable partner.
Enterprise IT solutions: meaning and scope
In plain terms, enterprise IT solutions are the systems, services and controls that let a large organisation work at scale and stay accountable for it. Enterprise IT systems differ from small-business IT in three ways: there are more of them, and they depend on each other; more people have a stake in each change; and a failure has legal, financial and public consequences.
Corporate IT solutions, or enterprise ICT solutions in public-sector language, work best when the supplier can sit beside the in-house team or carry a defined part of the estate, adding capacity and specialist depth and producing the evidence governance asks for as a matter of routine.
What we deliver for the enterprise
Enterprise IT infrastructure
Servers, storage, VMware, Hyper-V or Proxmox virtualisation, colocation in South African data centres, structured cabling, LAN/WAN, firewalls and enterprise Wi-Fi solutions for offices and campuses, with hardware through Server Hub.
Enterprise IT security solutions
Assessments, penetration testing, zero-trust identity with Entra ID conditional access and multi-factor authentication, Microsoft Sentinel SIEM and incident response, aligned with NIST CSF, ISO/IEC 27001, CIS Controls and MITRE ATT&CK.
Enterprise software development
Custom enterprise software where packaged products do not fit: web platforms, mobile apps, multi-tenant SaaS and the APIs between them. Digital enterprise solutions, in practice, turn a paper or spreadsheet process into a governed system.
Microsoft enterprise software and services
Microsoft 365 licences, monthly or annual, deployed and managed across Entra ID, Exchange Online, SharePoint, Teams, Intune and Defender; Teams Phone and VoIP; Dynamics 365 Business Central implemented; Google Workspace on the same terms.
AI enterprise solutions
Assistants, document intelligence, Microsoft 365 Copilot readiness and private AI that keeps sensitive data in South Africa, with logging and human approval.
As a custom enterprise software development company, we built AtlasOS (visit the AtlasOS site (opens atlaspractice.app)), ISOcore for ISO management, ESGnet for ESG reporting and Server Hub's quoting platform. Our enterprise software design starts with the data model, the audit trail and who may approve what.
Governance of enterprise IT
Governance of enterprise IT makes technology decisions accountable to the board. Our IT governance, risk and compliance service gives boards, accounting officers and audit committees the evidence they need:
A monthly service review and written report, with SLA performance by priority.- A named service lead, documented escalation paths and change control, with a record of who approved each change.
- King IV Principle 12 reporting for boards (see our King IV guide), and PFMA and MFMA disciplines for public bodies.
- POPIA and PAIA: data minimisation, encryption in transit and at rest, access controls and audit logging.
- Controls aligned with ISO/IEC 27001, the NIST Cybersecurity Framework and CIS Controls.
What enterprise IT costs, and what drives it
Last reviewed: September 2026.
Ongoing support is priced per user per month after an assessment and billed monthly in advance; projects are quoted separately. Published South African rates run from about R180 to R400 per user per month, and project work from about R550 to R750 an hour ex VAT (matnet.co.za, September 2026). Users, sites, on-site cover, compliance scope, integrations and the age of the estate set the final figure: see managed IT pricing.
Procurement, continuity and exit
- Level 1 B-BBEE contributor, giving 135% procurement recognition (sworn affidavit available on request).
- Company documents, a bank confirmation letter, our Central Supplier Database (CSD) number and SARS tax compliance status on request; SBD forms completed when a bid requires them.
- Buy through a proposal and SLA, a purchase order or a tender response.
- Everyone with access to your systems is bound by confidentiality and our security controls; every remote session is approved and logged.
- You own your data, credentials and documentation, and documented runbooks keep the estate independent of any one person; everything is handed over in an orderly way if you leave.